Support & Developer Relations
We Are Here to Help You Automate with Confidence
Whether you have questions regarding bot parameters, Deriv OAuth authentication, API rate limits, or account settings, our specialized team is available around the clock.
Official Support Channels
Customer Support
For general platform questions, billing inquiries, or bot configuration help:
Developer & API Support
For AI agent integration, MCP server, WebSocket protocols, and OpenAPI:
Service Hours & SLA
Email support operates Monday through Friday, 08:00 to 20:00 UTC, with average response times under 4 hours.
Critical outages monitored 24/7/365.
Corporate Headquarters
ATrader Pro Tecnologia e Automação Financeira
Avenida Paulista, 1000 — 14th Floor, Bela Vista
São Paulo, SP, 01310-100 — Brazil
Corporate Registration: CNPJ 54.128.990/0001-42