Support & Developer Relations

We Are Here to Help You Automate with Confidence

Whether you have questions regarding bot parameters, Deriv OAuth authentication, API rate limits, or account settings, our specialized team is available around the clock.

Official Support Channels

Customer Support

For general platform questions, billing inquiries, or bot configuration help:

Developer & API Support

For AI agent integration, MCP server, WebSocket protocols, and OpenAPI:

Service Hours & SLA

Email support operates Monday through Friday, 08:00 to 20:00 UTC, with average response times under 4 hours.

Critical outages monitored 24/7/365.

Corporate Headquarters

ATrader Pro Tecnologia e Automação Financeira
Avenida Paulista, 1000 — 14th Floor, Bela Vista
São Paulo, SP, 01310-100 — Brazil
Corporate Registration: CNPJ 54.128.990/0001-42